Technical Program Manager, Customer Value Realization & Growth - Unified Services

This position is based in Redmond, WA, with a requirement of 3 days per week in-office.

Compensation:

USD $119,800 - $234,700 per year

Responsibilities:

• Lead AI-first ideation and delivery of digital engagement experiences.
• Manage complex cross-functional initiatives and partnerships.
• Define success metrics for programs under your ownership.
• Collaborate with engineering to shape product roadmaps.
• Create user stories and technical requirements for development.
• Use Azure DevOps to manage backlogs and track work items.
• Design and run Business Value Testing and User Acceptance Testing.
• Drive customer supportability through documentation and guidance.
• Continuously improve processes and uphold delivery excellence.

Qualifications:

• Bachelor's Degree and 4+ years of experience in engineering or program management.
• 2+ years of experience managing cross-functional projects.