Technical Program Manager - AI sales user experience

Collaborate with brilliant minds who challenge, inspire, and elevate each other to new heights. As part of the AI Strategy & Business Innovation team, you will help transform the sales and support services experience through advanced artificial intelligence, with a keen focus on elevating user experience at every interaction. You will directly influence how AI can make sales operations smoother and smarter, positively impacting both internal teams and customers.

In this AI sales user experience role, you will combine program management expertise and technical acumen to identify opportunities for process improvement in sales, drive cross-disciplinary collaboration, and ensure that user-centric AI solutions are implemented with measurable impact. Your insights will enhance decision making and efficiency, ensuring that our teams exceed their goals while delivering value to clients and Microsoft’s mission. You will play a pivotal role in enabling sales efficiency and bringing innovative AI-powered solutions to life.

• Helps deliver sales enablement and field support, participates in business deals, creates strategic partnerships, and participates in pre-sales meetings with customers.
• Identifies highly complex opportunities and gaps within products or functional areas, leveraging artificial intelligence to generate insights and facilitate decision making, and leads engagements to gather feedback and drive improvements.
• Works with cross-functional teams to design architecture and integrated customer solutions for complex technical needs, ensuring the integrity and relevance of AI-generated insights.
• Defines program goals and prioritizes deliverables based on organizational needs, manages risks using data-driven approaches, and provides recommendations for continuous improvement.
• Creates relationships and collaborative models to drive orchestration and alignment across business units, aggregating status updates and influencing leadership on key objectives.

Required/minimum qualifications

• Bachelor's Degree AND 4+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience.
• 2+ years of experience managing cross-functional and/or cross-team projects.