Support Engineering Manager

This role is based in Sydney, Australia, with flexible work options allowing up to 50% remote work.

Responsibilities:

• Lead a team of product experts to resolve complex customer technical issues.

• Manage Technical Support delivery and act as an escalation point for support engineers.

• Ensure team readiness with the necessary technical skills and collaborate with partner teams.

• Drive product and process improvements based on customer feedback.

Qualifications:

• 5+ years of experience in operational excellence or related fields.
• 2+ years of people management experience.
• Proficiency in Microsoft cloud services/products such as Azure and SQL Server.