Support Engineering Manager

Microsoft

📍 Australia, Multiple Locations, Multiple Locations + 1 more

Scraped: Yesterday

This role is based in Sydney, Australia, with flexible work options allowing up to 50% remote work.

Responsibilities:

• Lead a team of product experts to resolve complex customer technical issues.

• Manage Technical Support delivery and act as an escalation point for support engineers.

• Ensure team readiness with the necessary technical skills and collaborate with partner teams.

• Drive product and process improvements based on customer feedback.

Qualifications:

5+ years of experience in operational excellence or related fields.
2+ years of people management experience.
Proficiency in Microsoft cloud services/products such as Azure and SQL Server.

View Details and Apply

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