Sr. Business Program Manager - HLS Customer Experience Platform (CXP)

Location:

United Kingdom, Multiple Locations

Overview:

The Sr. Business Program Manager - HLS Customer Experience Platform (CXP) is a senior individual contributor and trusted strategic partner to the General Manager, Healthcare Delivery Services & Partner Success. This role is accountable for driving operational rigor, execution excellence, and cross-functional alignment across a complex, global Healthcare services and partner ecosystem.

Responsibilities:

• Own and run the business operating cadence, including leadership forums, reviews, and executive rhythms.
• Lead complex, cross-geo, cross-functional initiatives spanning services delivery transformation, partner readiness, and go-to-market execution.
• Produce executive-grade insights and narratives for leadership consumption.
• Coordinate across Global SI and CSP partners to ensure readiness and execution.
• Influence senior stakeholders across various teams and resolve friction to maintain momentum.

Qualifications:

• Proven experience in Business Program Management or Strategy & Operations roles at enterprise scale.
• Strong written and verbal communication skills with executive audiences.
• Healthcare and Life Sciences experience preferred.