Service Engineer II - Ads Platform

Microsoft Advertising is Microsoft's digital advertising business and platform, helping advertisers connect with customers across search, browsing, shopping, gaming, and AI-powered experiences. It supports search, display, native, video, Connected TV, shopping, and AI-driven Advertising campaigns across Microsoft properties—including Bing, MSN, Outlook, Edge, Microsoft 365, and gaming—as well as partner networks.

We’re seeking an innovative Service Engineer II to support the Microsoft Advertising Platform. The ideal candidate combines strong technical skills and customer empathy with a passion for building automation and full-stack tools. As a subject matter expert, they will partner across Product, Engineering, and Support, guide global teams, own service KPIs, troubleshoot complex issues, and turn customer evidence into product improvements that prevent repeat escalations and strengthen reliability, quality, and customer outcomes.

• Perform deep technical investigations to solve complex reliability, performance, and data-quality issues across Microsoft Advertising platform, APIs, and customer workflows.
• Design, build, and own AI-driven automation (scripts, services, and internal web tools) on an intelligent platform to modernize support workflows.
• Write production-quality code; implement fixes, create monitoring/alerting improvements, and contribute to shared libraries and tooling.
• Turn customer, escalation, and incident evidence into product and engineering action plans.
• Create and maintain automated test coverage for key workflows.
• Create durable operational improvements through monitoring, documentation, playbooks, training, self-service experiences, and post-incident follow-through.
• Represent Support in product pilots, release-readiness reviews, bug bashes, and launches.
• Design and own agentic, AI-assisted, and automation solutions that accelerate diagnosis and improve efficiency.

Required Qualifications: Bachelor's Degree in Computer Science or related field AND 2+ years technical experience in software engineering or related fields.

Preferred qualifications: Solid coding skills in at least one general-purpose language (C#, Java, Python, or TypeScript/JavaScript), experience building automation and/or services that integrate with APIs, and hands-on debugging skills.