Service Engineer II - Ads Platform

Microsoft Advertising is Microsoft's digital advertising business and platform, helping advertisers connect with customers across search, browsing, shopping, gaming, and AI-powered experiences. It supports search, display, native, video, Connected TV, shopping, and AI-driven advertising campaigns across Microsoft properties—including Bing, MSN, Outlook, Edge, Microsoft 365, and gaming—as well as partner networks.

We’re looking for an experienced Service Engineer II to support Microsoft Clarity, Universal Event Tracking (UET), and attribution experiences. The role combines complex customer troubleshooting, product improvement, and automation to improve reliability and customer outcomes.

The successful candidate brings strong technical fundamentals, customer empathy, and an interest in preventing repeat escalations. As a subject matter expert, they will guide global teams, own service KPIs, and connect customer evidence with Support, Engineering, and Product.

Success is measured by timely resolution, sustained KPI improvement, and turning tracking and attribution insights into product action plans.