Senior Technical Support Engineer (Azure Networking)

This role is based in Sydney, Australia.

Responsibilities:

Own, investigate, and solve complex customer technical issues; lead knowledge sharing and mentoring; engage with engineering teams for product improvements.

Qualifications:

• 5+ years of technical support or consulting experience, or a Bachelor's Degree in Computer Science or related field with 3+ years of experience.
• Strong communication skills and ability to handle challenging customer situations.

Technical Skills:

• Networking basics: TCP/UDP, IP addressing, routing protocols.
• Experience with network administration and troubleshooting large network environments.
• Familiarity with cloud computing concepts and Microsoft Azure services.