Microsoft
Senior Marketing Manager, Digital Trust & Global Regulations (Program Ops)
Found: Today
Overview
We are seeking a Senior Marketing Manager, Digital Trust & Global Regulations (Program Ops) to help customers and field teams resolve trust and regulatory barriers to technology adoption. This individual contributor role manages the operational lifecycle of customer and field inquiries, from intake and prioritization through expert coordination, direct customer engagement, resolution tracking, and business reporting.
Responsibilities- Manage unified intake, triage, prioritization, routing, follow-up, resolution tracking, and reporting for trust and regulatory inquiries.
- Provide direct support for complex customer and field questions.
- Partner with sellers, CELA, Product, Engineering, and Support to resolve trust blockers.
- Establish clear accountability and service expectations.
- Analyze recurring trust and regulatory issues.
Required qualifications
- Bachelor's Degree in Business, Operations, Finance, or related field AND 4+ years experience in program management.
