Principal Product Manager

This role is based in Redmond, Washington, with a requirement of 3 days in-office work per week.

Compensation:

The typical base pay range for this role across the U.S. is USD $139,900 - $274,800 per year.

Responsibilities:

• Own the multi-year strategy, vision, and roadmap for AI-led voice in Dynamics 365 Contact Center.
• Lead product execution across cloud telephony, IVR, real-time voice AI, and post-call analytics.
• Engage with strategic enterprise customers and partners to translate insights into product development.
• Drive go-to-market readiness and own key metrics such as adoption and customer satisfaction.
• Mentor PMs and set high standards for product craft and customer obsession.

Qualifications:

• Bachelor's Degree in Computer Science or related field with 6+ years of technical experience.
• 8+ years in product/service/program management or software development preferred.
• Experience in taking contact center or CCaaS product features to market.