Principal Customer Experience Program Manager

This role is based in Redmond, Washington.

Compensation:

The typical base pay range for this role across the U.S. is USD $139,900 - $274,800 per year.

Responsibilities:

• Own end-to-end Azure support volume forecasting, including accuracy and variance tracking.
• Analyze operational data to identify root drivers and emerging risks.
• Translate volume forecasts into clear financial impacts in partnership with Azure Finance.
• Identify and track specific volume reduction opportunities.
• Communicate effectively with senior leadership.

Qualifications:

• Bachelor's Degree in a relevant field and 6+ years of experience in the technology industry.
• 1+ year of customer-facing experience.
• Experience with cloud platforms and operational systems preferred.