Principal Customer Experience Program Manager

Location: United States, Washington, Redmond

Compensation:

USD $139,900 - $274,800 per year

Responsibilities:

• Drive growth of the program by identifying and implementing long-term strategy and new customer opportunities.
• Establish program innovation by leveraging emerging AI capabilities and data insights.
• Lead end-to-end customer engagement lifecycles, ensuring alignment with program goals.
• Orchestrate efficient service operations and advocate for customer needs.

Qualifications:

• Bachelor's Degree in a relevant field and 7+ years of experience in program management or related roles.
• Proven experience in enterprise customer engagement and growth strategies.
• Ability to collaborate with engineering and support teams to advocate for customer needs.