Principal Customer Experience Program Manager

This role is based in Atlanta, GA, with a hybrid work model requiring in-office presence at least three days a week.

Compensation:

The typical base pay range for this role across the U.S. is USD $139,900 - $274,800 per year.

Responsibilities:

• Establish a new Gov Customer Resiliency function, including proactive detection and monitoring.
• Manage the full resiliency lifecycle, including incident management and architecture guidance.
• Drive operational maturity and customer experience strategy across Microsoft's Sovereign Cloud portfolio.

Qualifications:

• Bachelor's Degree in a relevant field and 6+ years of experience in program management or related areas.
• Experience in cloud environments and operational reliability roles.