Principal Customer Experience Program Manager

As Customer Engagement Program Management professional in the Digital Operations team, you will lead strategic customer engagements to identify blockers and work with product teams on actionable product feedback. You will be the technical architect to accelerate deployments and scaling customer adoption Azure IoT products.

• Drive customer acceleration by identifying blockers, reassessing project scopes, validating conditions of success, and capturing feedback.
• Engage with customers to understand their needs, map Microsoft solutions to their use cases.
• Act as a technical architect, driving complex end-to-end solutions.
• Support engineering with client context and prioritize development.
• Develop and deliver training content and advise less experienced colleagues.

• Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 8+ years experience in engineering, product/technical program management, data analysis, or product development.
• Customer engagement with proven track records in relationship management.
• Experience in industrial sectors like manufacturing, energy or equivalent experience.