Data Center Program Manager

Adheres to compliance with Data Center business units and contractual service agreements. Engages with appropriate teams and resources to execute tasks or projects. Demonstrates conscientiousness on cost and adheres to budget requirements. Understands strategic vision as communicated by leaders. Follows and adheres to processes and policy(ies) provided by security and safety governing partners. Performs troubleshooting of service incidents and escalates, as appropriate, to achieve applicable Objectives & Key Results (OKRs) or supporting Key Performance Indicators (KPIs) with minimal disruption to the client and business. Monitors Objectives and Key Results (OKRs) and Key Performance Indicators (KPIs) and reports on trends and anomalies. Adheres to notifications to supporting incident management partners according to agreed upon Objectives & Key Results (OKRs) and/or Key Performance Indicators (KPIs). Manages assigned projects or programs within a single discipline to meet service delivery Objectives & Key Results (OKRs) or Key Performance Indicators (KPIs). Exercises judgment and discretion to contribute to issue tracking for supporting the overall quality of the end-to-end service and client satisfaction with complete and consistent communication. Participates in or may drive stakeholder and cross functional partnerships.