Customer Experience Program Manager

This role is based in Redmond, Washington, requiring 3 days a week in-office presence.

Compensation:

USD $119,800 - $234,700 per year

Overview:

As a Customer Experience Program Manager, you will connect product strategy with customer needs, manage Customer Advisory Boards, and leverage AI for customer insights.

Responsibilities:

• Own and operate Customer Advisory Boards across Frontline and SMB.
• Manage relationships with strategic customers throughout the adoption lifecycle.
• Leverage AI to create customer insight workflows.
• Activate the solution integrator partner channel and evolve partner incentive programs.

Qualifications:

• Bachelor's Degree in a relevant field and 4+ years of experience in program management or product development.
• Proven record of working with enterprise customers to deliver measurable success.
• Excellent communication and storytelling skills.