Microsoft

Customer Experience Engineer

United Kingdom, Multiple Locations, Multiple Locations + 1 more

Found: Today

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This role is based in the United Kingdom with remote work options available.

Responsibilities:

  • Resolve complex technical issues faced by customers in critical environments.
  • Collaborate with Software Engineering to improve customer experience and product quality.
  • Provide Mission Critical Support to key customer accounts using Intune.
  • Identify trends and drive improvements based on customer feedback.
  • Develop troubleshooting guides and automate complex solutions.

Qualifications:

  • Experience with cloud-based services and Microsoft management solutions.
  • Strong troubleshooting skills and familiarity with Windows 11, Mobile Device Management, and Autopilot.
  • Excellent communication and stakeholder management skills.
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