Microsoft
Azure Advanced Cloud Engineer 2 - Customer Focused
Found: Today
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. Our customers depend on Azure to run critical parts of their businesses, and the Engineering Operations (EngOps) team is committed to delivering the quality, reliability, and support experiences that turn customers of Microsoft Cloud into fans.
As an Advanced Cloud Engineer, you will serve as the primary engineering contact accountable for your customer’s Azure support experience. You will lead the resolution of critical and complex technical issues, support customer’s key Azure initiatives, and represent the customer’s voice within Microsoft.
- Track and drive critical customer incidents with minimal oversight.
- Use diagnostics, telemetry, and customer insights to identify product or customer usage issues.
- Apply AI and automation to reduce operational toil.
- Serve as a bridge between customers and Product Groups throughout engagement lifecycle.
Required Qualifications: Bachelor's Degree in Engineering, Computer Science, IT, Data Analytics/Science, AI, or related field AND 2+ years experience in technology industry, cloud, technical support, and/or customer experience engineering.
Customer Experience Engineering IC3 - The typical base pay range for this role across the U.S. is USD $102,100 - $202,200 per year.
