Program Manager, Advertiser Support

This role is based in Dublin, Ireland.

Responsibilities:

• Develop and implement strategies to improve vendor performance, quality, and efficiency.
• Collaborate with cross-functional teams to identify and resolve operational issues.
• Analyze data and metrics to inform decision-making and drive process improvements.
• Maintain relationships with vendor partners and internal stakeholders.
• Ensure compliance with company policies and regulatory requirements.
• Identify opportunities for cost savings and process improvements.
• Provide regular reporting on vendor performance and operational metrics.
• Manage complex projects across time zones and functional teams.
• Proactively identify program risks and develop mitigation plans.
• Investigate and resolve urgent escalations to unblock advertisers.

Minimum Qualifications:

• 8+ years of experience in vendor management, online operations, or related fields.
• Certification in process improvement methodologies such as Lean Six Sigma.
• Strong communication and influencing skills.
• Experience in project management with cross-functional teams.
• Track record of managing vendor relationships and driving process improvements.
• Analytical and problem-solving skills.