Benefit Operations Program Manager, International

This role is based in Dublin, Ireland.

Responsibilities:

• Lead and optimize end-to-end service delivery processes for employee benefits.
• Develop, implement, and improve operational workflows to enhance service quality.
• Collaborate with cross-functional teams to resolve complex service issues.
• Monitor service metrics and report on performance to leadership.
• Manage escalations and ensure timely resolution of employee queries.
• Serve as a subject matter expert on benefits programs.
• Ensure compliance with local regulations and Meta policies.
• Advise employees on benefits options and processes.
• Stay updated on market trends and regulatory changes.

Minimum Qualifications:

• Minimum 8 years of operational experience in People Operations or related fields.
• Demonstrated success in leading service delivery programs.
• Experience with benefits administration in EMEA is advantageous.
• Proven analytical and problem-solving skills.
• Strong communication and stakeholder management experience.