Benefit Operations Program Manager, International (12 months contract)

This role is based in Dublin, Ireland.

Responsibilities:

• Lead and optimize end-to-end service delivery processes for employee benefits.
• Develop, implement, and continuously improve operational workflows and policies.
• Collaborate with cross-functional teams to resolve complex service issues.
• Monitor service metrics and report on performance to leadership.
• Manage escalations and ensure timely resolution of employee queries.
• Serve as a subject matter expert on benefits programs.
• Ensure compliance with local regulations and Meta policies.
• Advise employees and managers on benefits options and processes.
• Stay abreast of market trends and regulatory changes in the benefits landscape.

Minimum Qualifications:

• Minimum 8 years of operational experience in People Operations or Service Delivery.
• Demonstrated success in leading service delivery programs.
• Experience with benefits administration in EMEA is advantageous.
• Proven analytical, problem-solving, and project management skills.
• Strong communication and stakeholder management experience.

Preferred Qualifications:

• Experience designing and managing end-to-end service delivery processes.
• Understanding of EMEA benefits programs and regulatory requirements.
• Skilled at cross-functional collaboration and relationship building.
• Proven analytical and strategic problem-solving skills.
• Experience leading change initiatives and managing stakeholder expectations.