Top Customer Solutions Engineering Manager, Google Cloud (English, Mandarin)

This role is based in Singapore.

Responsibilities:

• Lead a team of engineers who deliver technical support across GCP products, ensuring 24-hour customer support.
• Partner with Software Engineering and Site Reliability Engineering teams to manage production incidents in real time.
• Work closely with key customers to solve specific problems and accelerate their adoption of GCP.
• Develop goals and priorities for the team to ensure high-quality customer service.
• Participate in rotating on-call schedules to resolve customer-impacting technical issues.

Minimum qualifications:

• Bachelor’s degree in a related technical field or equivalent experience.
• 8 years of experience in technical support or related fields.
• 5 years of experience managing a technical, customer-facing team.
• Experience in software development (e.g., Java, C++, Python).
• Fluency in English and Mandarin.

Preferred qualifications:

• Experience in troubleshooting applications and managing enterprise customer relationships.
• Technical leadership experience and ability to analyze data using SQL.
• Excellent judgment and problem-solving skills.