Top Customer Solutions Engineer, Networking, Google Cloud

This role is based in Sydney, NSW, Australia.

Responsibilities:

• Work with customers on their production deployments to resolve issues and achieve product readiness, availability, and scale.
• Act as a consultant and subject matter expert for internal stakeholders to resolve technical deployment obstacles.
• Advocate for customer needs with internal teams to improve the product.
• Ensure 24-hour customer support as part of a global team.
• Develop an in-depth understanding of Google Cloud's product technology and architectures.

Minimum qualifications:

• Bachelor's degree in Science, Technology, Engineering, or equivalent practical experience.
• 3 years of experience in troubleshooting and advocating for customer's needs.
• Experience in writing and debugging code in Java, C, C++, Python, or Go.
• Experience with web technologies (e.g., HTTP, HTML, DNS, TCP).

Preferred qualifications:

• Experience in developing developer tools and troubleshooting network issues.
• Knowledge of networking fundamentals and Linux/Unix systems.
• Fluency in Mandarin is a plus.