Senior UX Researcher, YouTube Shopping

Senior UX Researcher, YouTube Shopping

About the job

At Google, we "Focus on the user and all else will follow." As a User Experience Researcher (UXR), you make this possible. You will join our multi-disciplinary UX team, collaborating with Engineering and Product Management, to gather insights and create industry-leading products. You’ll play a critical role in helping your team understand user needs and will drive impact at all stages of product development, ensuring products are useful, usable, and helpful. You will explore user behaviors and motivations by conducting primary research, including: field studies, interviews, diary studies, ethnography, surveys, usability testing, and logs analysis. You will also grow within a supportive UXR community offering mentorship, regular meetups, and exclusive internal tools.

At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.

Minimum qualifications:

• Bachelor's degree in Human-Computer Interaction, Cognitive Science, Statistics, Psychology, Anthropology, a related field, or equivalent practical experience.
• 5 years of experience conducting UX research on products and working with executive leadership (e.g., Director level and above).
• Experience with research design utilizing various methods (e.g., usability studies, contextual inquiry, surveys, etc.).
• Experience in survey design and analysis (e.g., sampling, weighting surveys answers, writing questionnaires, pre-testing question wording, or longitudinal survey research program).

Preferred qualifications:

• Master's degree or PhD in Human-Computer Interaction, Cognitive Science, Statistics, Psychology, Anthropology, or a related field.
• 3 years of experience managing projects, and working in a large, matrixed organization.
• Experience designing, testing, and analyzing large-scale surveys and other scaled research methods.
• Experience leading and supervising vendor-ran qualitative studies.
• Experience in executive communications and a strong track record of communicating research to both technical and non-technical audiences.
• Track record of research work that has directly impacted product, domain, or team direction and strategy.

Responsibilities

• Conduct independent research on multiple aspects of products and experiences.
• Collect and analyze user behavior through qualitative research methods and surveys using a variety of techniques (e.g., questionnaire design, psychometric, sampling techniques, mitigating non-response bias, data weighting and imputation techniques, user segmentation, longitudinal research, etc.).
• Work with Designers, Product Managers, Engineers and other UX Researchers to prioritize research opportunities in a fast-paced, rapidly changing environment.
• Understand and incorporate complex technical and business requirements into research.
• Combine survey research with other data sources or research methods in partnership with cross functional researchers (e.g., qualitative and quantitative research methods). Advocate research findings through written reports and in-person presentations.