Senior UX Engineer, Support Platform

This role is based in Mountain View, CA or Irvine, CA.

Compensation:

$159,000-$233,000/year + bonus + equity + benefits

Responsibilities:

• Collaborate with a cross-functional team to build interactive prototypes for AI-powered customer and agent support.
• Design prototypes for new agent platform integrations and tools that assist agents throughout the support life-cycle.
• Communicate prototypes to stakeholders, articulating technology and customer value.
• Identify opportunities to build tools that enhance the design and development process.
• Partner with product and engineering teams to influence product roadmaps with working demos.

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 6 years of experience in front-end development, technical UX design, or prototyping.
• Experience in application development across platforms (e.g., web, iOS, Android).

Preferred qualifications:

• 7 years of experience developing responsive websites and applications.
• Experience with Generative AI technologies and modern front-end frameworks (e.g., React, Vue).
• Proficient in building full-stack interactive prototypes.