Senior Customer Reliability Engineer, Customer Reliability and Incident Management

This role is based in Dublin, Ireland.

Responsibilities:

• Collaborate with customers on production deployments to resolve issues, ensuring product readiness, availability, and scalability.
• Develop an in-depth understanding of Google Cloud’s product technology and architectures.
• Serve as a consultant and subject matter expert for internal stakeholders.
• Analyze customer issues and needs with internal teams to improve the product.
• Contribute as part of a global team of developers and consultants to ensure 24-hour customer support.

Minimum qualifications:

• Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
• 9 years of experience troubleshooting and advocating for customer needs.
• Experience in reading/debugging code in languages like Java, C++, Python, etc.
• Experience with incident management in a distributed systems environment.

Preferred qualifications:

• 5 years in a technical role such as Site Reliability Engineering or Software Engineering.
• Experience in applying SRE principles to improve system reliability.
• Excellent communication and people skills.