Program Manager, Customer Support Operations, Google Cloud

This role is based in Waterloo, ON, Canada.

Compensation:

CAD 141,000-144,000/year + bonus + equity + benefits

Responsibilities:

• Drive planning, execution, and analysis for multi-customer peak events.
• Coordinate alignment and execution across multiple stakeholder teams.
• Manage operational lifecycle of events and improve event visibility.

Minimum qualifications:

• Bachelor's degree or equivalent experience.
• 5 years in technical program management or related field.
• Experience leading cross-functional projects in a technology environment.

Preferred qualifications:

• Experience in cloud computing and incident management.
• Familiarity with Google Cloud products.
• Proficiency in SQL and Looker for data insights.