Program Manager, Compute Operational Excellence, Trust and Safety

This role is based in Dublin, Ireland.

Responsibilities:

• Lead the goal and strategic direction for the transformation program, collaborating with cross-functional leads and stakeholders to define clear goals and objectives.
• Oversee the planning and execution of program initiatives, working closely with stakeholders to establish goals, schedules, and milestones.
• Identify and resolve dependencies and execution challenges, ensuring executives and stakeholders are informed of progress, risks, and issues.
• Foster strong relationships between cross-functional teams and manage communication of program status with executive stakeholders across various functions and time zones.
• Utilize your expertise, program management experience, and leadership to enhance processes, accelerate program delivery, and maintain high quality standards.

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 7 years of experience in program or project management in a technology or operations environment.
• Experience working with executive-level clients or stakeholders.

Preferred qualifications:

• Certification in Lean Six Sigma, PMP or Six Sigma.
• Experience with cross-functional engineering, sales, and product teams in large tech or a related field.
• Experience with operational improvement, and implementing AI/ML or automation solutions within an operational environment.
• Experience developing technical/operational strategies and translating them into actionable program/project plans.
• Excellent stakeholder management skills with the ability to influence leadership and cross-functional partners without direct authority.