Product Manager, Google Cloud Support Platform

This role is based in Bengaluru, Karnataka, India.

Responsibilities:

• Define product strategy, product definition and road map for mission critical Cloud Support capabilities.
• Engage as a trusted advisor with business leaders to understand and define their strategy, business processes, issues and priorities to inform product strategy.
• Partner with Engineering, UX, and other internal Google teams to drive product and delivery.
• Foster and facilitate decision-making across a broad network of stakeholders.
• Lead processes to define, identify, collect, and track appropriate product or business metrics.

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 5 years of experience in product management or related technical role.
• 2 years of experience developing or launching products or technologies within software as a service (SaaS).

Preferred qualifications:

• Experience in customer service and support domain.
• Experience managing relationships with multiple stakeholders.
• Understanding of AI and GenAI capabilities.
• Ability to engage with Engineers on product road map and systems design.