Group Product Manager, YouTube Creator Support

This role is based in Bengaluru, Karnataka, India.

Responsibilities:

• Develop long-term roadmap for an AI-first Creator Support model.
• Lead the rollout of the Creator Support AI chatbot to 100% of YouTube Creators, continuously enhancing its Large Language Model (LLM) capabilities to deliver answers.
• Develop products for human support agents, enabling real-time diagnostics and efficient resolution of Creator issues.
• Build an authoritative data foundation on each creator.
• Consolidate internal tools to deliver support experience.

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 10 years of experience in product management.

Preferred qualifications:

• Experience building and launching customer-facing LLM products.
• Experience in innovating and implementing product solutions.
• Ability to leverage customer/user support data to identify product opportunities.
• Strong relationship-building skills with cross-functional partners.
• Excellent problem-solving skills.