Group Product Manager, Customer Experience Ads

Group Product Manager, Customer Experience Ads

About the job

At Google, we put our users first. The world is always changing, so we need Product Managers who are continuously adapting and excited to work on products that affect millions of people every day. In this role, you will work cross-functionally to guide products from conception to launch by connecting the technical and business worlds. You can break down complex problems into steps that drive product development.One of the many reasons Google consistently brings innovative, world-changing products to market is because of the collaborative work we do in Product Management. Our team works closely with creative engineers, designers, marketers, etc. to help design and develop technologies that improve access to the world's information. We're responsible for guiding products throughout the execution cycle, focusing specifically on analyzing, positioning, packaging, promoting, and tailoring our solutions to our users.

Google Ads is helping power the open internet with the best technology that connects and creates value for people, publishers, advertisers, and Google. We’re made up of multiple teams, building Google’s Advertising products including search, display, shopping, travel and video advertising, as well as analytics. Our teams create trusted experiences between people and businesses with useful ads. We help grow businesses of all sizes from small businesses, to large brands, to YouTube creators, with effective advertiser tools that deliver measurable results. We also enable Google to engage with customers at scale.

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 10 years of experience in product management, or a related technical role, including 3 years of people management experience

Preferred qualifications:

• Experience applying AI/ML (including Generative AI or Large Language Models) to solve complex business or user problems, particularly in areas like customer support, sales enablement, workflow automation, or policy issues.
• Experience with or strong understanding of the Google Ads ecosystem and advertiser needs.
• Experience working in a complex, cross-functional organization, and influencing senior executives (e.g., Sales, Support, Policy, Engineering leadership).
• Highly analytical with strong problem solving, data analysis skills as well as proven business judgment.

Responsibilities

• Define and execute a multi-year AI product goal and roadmap, addressing critical advertiser issues and leveraging data and user insights from advertisers, sellers, and support agents.
• Align goal and land product roadmaps and features across a wide variety of cross-functional partners and leadership. Collaborate effectively with engineering teams to translate product goal into technical specifications and solutions, particularly involving complex AI/ML applications.
• Partner closely with design, engineering, research, sales, and support operations to ensure cohesive product development and successful launches for High Touch Services.
• Advocate deeply for users, establish domain expertise in advertiser challenges, and understand how they derive value from ads and support. When our partners succeed, we succeed.
• Clearly communicate the product goal and value proposition to stakeholders across CE, Ads, GBO, Sales, and Support leadership.