Customer Solutions Engineering Manager, Google Cloud (English, Mandarin)

This role is based in Singapore.

Responsibilities:

• Lead a team of engineers delivering technical support across GCP products.
• Partner with Software Engineering and Site Reliability Engineering teams to manage production incidents.
• Work with customers to solve specific problems and accelerate their adoption of GCP.
• Develop team goals and ensure quality customer service.
• Participate in rotating on-call schedules to resolve customer-impacting technical issues.

Minimum qualifications:

• Bachelor's degree in Science, Technology, Engineering, Math, or equivalent experience.
• 8 years of experience in technical support or related fields.
• 5 years of experience managing a technical, customer-facing team.
• Experience with software development (e.g., Java, C++, Python).
• Fluency in English and Mandarin.

Preferred qualifications:

• Experience troubleshooting applications and managing enterprise customer relationships.
• Ability to analyze data using SQL.