Customer Solutions Engineer, High Touch Support, GKE, Compute

This role is based in Tokyo, Japan.

Responsibilities:

• Manage customer problems through effective diagnosis and resolution.
• Develop understanding of Google's product technology by troubleshooting and building tools.
• Act as a subject matter expert for internal stakeholders to resolve technical deployment obstacles.
• Collaborate with Product and Engineering teams to improve products and advocate for customer needs.
• Work as part of a global team providing 24-hour support, including non-standard hours.

Minimum qualifications:

• Bachelor's degree in Science, Technology, Engineering, or equivalent experience.
• 3 years of experience in coding (Java, C, C++, Python, etc.) and virtualization frameworks.
• Experience with Linux or Unix operating systems.

Preferred qualifications:

• Experience in Kubernetes or container networking.
• Familiarity with software-defined networking and network protocols.
• Understanding of operating system kernels and file systems.