Customer Solutions Engineer, High Touch, Networking, Google Cloud (English, Mandarin)

This role is based in Singapore.

Responsibilities:

• Work with customers on their production deployments to resolve issues and achieve product readiness, availability, and scale.
• Develop an in-depth understanding of Google Cloud's product technology and underlying architectures by troubleshooting, reproducing, and determining the root cause for customer-reported issues.
• Act as consultant and SME for internal stakeholders to resolve technical deployment obstacles.
• Participate in rotating on-call schedules to ensure prompt resolution of customer-impacting technical issues.

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 6 years of experience troubleshooting and advocating for customers' needs.
• Experience writing, reading, and debugging code in Java, C, C++, Python, or Go.
• Ability to communicate in English and Mandarin.

Preferred qualifications:

• Experience working with public cloud services and infrastructure.
• Knowledge of networking fundamentals and Linux or Unix systems.