Canva
Strategic Customer Success Manager
Found: Today
This role is based in Austin, Texas, requiring occasional onsite presence.
About the Role:
As a Strategic Customer Success Manager, you will serve as a consultative partner to enterprise customers, guiding them from implementation through renewal and expansion.
Responsibilities:
- Lead post-sale relationships, ensuring high customer satisfaction.
- Identify growth opportunities within existing accounts.
- Collaborate with cross-functional teams to enhance customer experience.
Requirements:
- 6+ years of enterprise-level post-sale experience in B2B SaaS.
- Proven track record of exceeding renewal and expansion quotas.
- Strong relationship-building and consultative skills.
Location:
Austin, Texas, United States.
