Program Manager - Customer Experience

This role is based in Istanbul, Turkey, with a hybrid work setup.

What you'll do:

• Own and execute the support strategy for Turkish users.
• Drive measurable service improvements and ensure help content reflects local styles.
• Advocate for user insights to inform priorities and decisions.

You're probably a match if:

• You have experience in customer experience or support operations in tech or SaaS environments.
• You are a strong problem solver and communicator, fluent in Turkish and English.
• You thrive in fast-paced environments and enjoy collaboration across functions.