Canva
Sr. Knowledge Management Expert - Customer Service
Found: Today
This role is based in Makati, Philippines.
What you'll do:
- Own content quality and customer experience for user journeys across AI and human support.
- Lead complex content changes and collaborate with Product and Customer Support teams.
- Mentor junior writers and BPO partners to ensure high-quality content delivery.
Requirements:
- Strong experience in content strategy or knowledge management in a tech or SaaS environment.
- Ability to create clear, structured content and solve complex problems.
- Experience leading multi-surface content initiatives.
About the Team:
The Content Operations team focuses on creating scalable, high-quality content to help users self-serve quickly.
