Senior Business Systems Analyst - China User Support Experience

This role is based in Sydney, Australia with hybrid work options available.

What you’ll be doing:

• Own the China CX technology ecosystem, leading the technical strategy across all support systems.
• Architect solutions that bridge Western platforms with China-specific channels.
• Champion compliance by designing systems that meet local regulations.
• Translate Canva’s global CX strategy into tailored experiences for Chinese users.
• Lead technical governance and large-scale implementations.
• Shape and manage vendor partnerships.
• Mentor and empower the team through cross-cultural knowledge sharing.

You're probably a match if:

• You have 5+ years of experience with enterprise CX platforms, including Chinese systems.
• You’re fluent in Mandarin Chinese and English.
• You have experience leading complex system implementations and API integrations.
• You understand data residency and compliance nuances in China.
• You’re comfortable administering tools like Zendesk at scale.
• You thrive working independently and influence cross-functional stakeholders.
• You balance cultural sensitivity with strategic thinking.
• You have hands-on experience using AI in your work.

About the team:

Lead the technology that powers customer support for millions of Chinese users.