Canva
Program Manager - Customer Experience
Found: Today
This role is based in Berlin, Germany, with a hybrid work setup.
What you'll do:
- Define and execute the support strategy for German users.
- Drive measurable service improvements and ensure support feels local.
- Collaborate with local and global teams to implement support initiatives.
You're probably a match if:
- You have experience in customer experience or support operations in tech or SaaS environments.
- You are fluent in German and English and can communicate effectively with stakeholders.
- You thrive in fast-paced environments and enjoy cross-functional collaboration.
About the team:
The User Voice supergroup at Canva aims to empower users and ensure their voices are heard, creating seamless support experiences.
