Engineering Manager (BE/ML) - AI Help Platform

This role is based in Melbourne, VIC, Australia.

What you'll do:

• Coaching and mentoring a high-performing engineering team.
• Leading technical strategy and roadmap planning for the Help AI Platform.
• Building scalable backend systems and orchestration workflows.
• Driving experimentation and operational excellence across AI-powered support capabilities.
• Championing engineering quality and platform reliability.

You’re probably a match if:

• You have experience leading backend, platform, or AI/ML engineering teams.
• You bring strong technical depth across backend systems and distributed architectures.
• You’re excited by AI and LLM-powered products.
• You can balance platform thinking with product thinking.
• You’re an excellent communicator.
• You care about building inclusive and high-performing engineering cultures.

About the team:

The AI Help Experience (AIHX) group designs intelligent help experiences that solve problems quickly.