Canva
Customer Experience Manager
Found: Today
Location:
Seoul, South Korea
What you'll do:
- Define and execute support strategies for Korean users.
- Drive measurable service improvements and enhance customer satisfaction.
- Audit help content and ensure local relevance in support communications.
- Advocate for user insights to inform decision-making.
What we're looking for:
- 5+ years in customer experience or support operations in tech/SaaS.
- Proven track record in launching initiatives that drive measurable impact.
- Strong problem-solving skills and ability to navigate ambiguity.
- Exceptional communication skills in both Korean and English.
Compensation:
Not specified
