Product Manager

This role is based in Amsterdam, Netherlands.

Responsibilities:

• Lead product development for customer service tools, including contact channels and case management.
• Understand user needs and build products that deliver value.
• Develop product vision and roadmap informed by customer insights.
• Collaborate with engineering and analytics teams to optimize solutions.
• Define success metrics and use data to drive decisions.

Qualifications:

• Experience in leading cross-functional product teams.
• Ability to drive customer-centric product strategies.
• Strong communication skills and experience managing diverse stakeholders.
• Experience with scaled technical products and data-centric solutions preferred.