Training Operations Program Manager

This role is based in Minato, Tokyo-to, Japan.

Responsibilities:

• Drive excellence in training execution by educating, inspiring, and empowering Retail leaders.
• Create a robust feedback loop between stores and support partners on training-related topics.
• Evaluate training processes, identify operational gaps, and propose solutions.
• Develop data-driven action plans and communicate insights to leadership.
• Partner with cross-functional teams to improve training processes.

Minimum Qualifications:

• 6+ years of customer support experience or equivalent.
• 3+ years of leadership experience managing direct reports.
• Strong data analysis skills with the ability to turn analysis into actionable business priorities.
• Outstanding verbal and written communication skills.

Preferred Qualifications:

• Self-starter with exceptional time management skills.
• Expert-level understanding of Retail training strategies.
• Ability to build strong working relationships across teams.