Software Engineering Support

This role is based in Singapore.

Responsibilities:

Manage and troubleshoot global incidents related to point of sale, carrier integrations, and financing systems. Contribute to functional requirements and support documentation for automation and process improvements. Conduct root cause analysis and collaborate with various teams to prioritize fixes.

Minimum Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• At least 3 years of experience in software engineering or customer support role.
• Proficient in Java and SQL.
• Experience in coordinating critical incidents.
• Willingness to participate in on-call rotations and travel internationally.

Preferred Qualifications:

• Familiarity with Agile methodology.
• Experience with data visualization tools like Tableau.
• Proficiency in ITIL practices.