Program Manager, Support Experience

This role is based in Austin, Texas.

Responsibilities:

• Develop project plans that include objectives, deliverables, timelines, risk management strategies, and resource impacts.
• Provide clear and simple written communication updates tailored for multiple audiences.
• Create and deliver compelling presentations with a clear narrative.
• Leverage AI-powered tools to analyze data and streamline key processes.
• Collaborate across organizations to design and implement solutions.

Minimum Qualifications:

• A minimum of 5 years experience managing multiple simultaneous projects focused on customer experience.
• Bachelor’s degree strongly preferred, or equivalent experience.
• Effective communicator and engaging presenter.
• Passion for delivering outstanding customer experiences.

Preferred Qualifications:

• 8+ years experience managing large, cross-functional initiatives.
• PMP, Six Sigma, or similar project management certification is a plus.