Product Manager, AppleCare

Summary

Imagine what you could do here. At Apple, great ideas have a way of becoming great products, services, and customer experiences very quickly. We believe that if you bring passion and dedication to your job, there's no telling what you could accomplish. As a member of our Worldwide Product Marketing group, you’ll represent customers throughout a product line’s journey from concept through development and launch.

Description

The Product Manager, AppleCare collaborates across Product Operations, Finance, Engineering, Retail, and Sales teams to define the roadmap and launch new device protection service experiences for AppleCare.

Responsibilities

• Shape the product vision, business model, and customer journey for AppleCare repair, replacement, and fulfillment programs across global markets.
• Research and synthesize device protection trends, competitive landscape, customer feedback, and market data to identify new product opportunities.
• Partner with operations and product teams to scale and optimize fulfillment pathways.
• Understand the service and repair experience and communicate operational complexities.
• Negotiate and influence product and service trade-offs.
• Define positioning, key messaging, and go-to-market strategies.
• Advocate for the AppleCare customer experience.

Minimum Qualifications

• 5+ years in product management and/or product marketing.
• Experience developing and launching customer-facing products or services.
• Demonstrated success working cross-functionally.

Preferred Qualifications

• 7+ years in product management and/or product marketing.
• Experience with device protection programs.
• Experience in both B2C and B2B environments.

Pay & Benefits

The base pay range for this role is between $144,600 and $263,800, depending on skills, qualifications, experience, and location.