Product Manager, AppleCare

This role is based in Cupertino, California.

Compensation:

$141,800 - $213,700/year

Responsibilities:

• Shape the product vision, business model, and customer journey for AppleCare repair, replacement, and fulfillment programs across global markets.
• Research and synthesize device protection trends, competitive landscape, customer feedback, and market data to identify new product opportunities.
• Partner with operations and product teams to scale and optimize fulfillment pathways.
• Negotiate and influence product and service trade-offs impacting coverage, turnaround time, usability, cost, and customer experience.

Minimum Qualifications:

• 4+ years in product management and/or product marketing, including ownership of a full product or service lifecycle from concept to launch.
• Experience developing and launching customer-facing products or services.
• Demonstrated success working cross-functionally with operations, finance, legal, engineering, and marketing.

Preferred Qualifications:

• 10+ years in product management and/or product marketing.
• Experience with device protection programs and post-purchase services models.
• Strong analytical skills and attention to detail.