Optimization Program Manager, RCC

Summary

Imagine what you could do here! The people here at Apple don’t just create products — they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work.

Here on the Apple Store Online (ASO) team, we are responsible for Apple’s largest store. Our main goal is to deliver a magical, personal digital experience where customers can shop, buy and learn everything Apple, wherever they are. Each customer should feel like they are our only customer and our job is to set the bar for the experience they receive. To run such an extraordinary store, it takes extraordinary people, and we are looking for someone to help us do extraordinary things.

Join the Retail Customer Care (RCC) Optimization team and lead the way in transforming the digital assisted-shopping experience for our global customers. In this role, you will bring a deep understanding of the needs and preferences of online shoppers, a customer-centric mindset, and the ability to translate complex information into actionable insights.

Description

As Optimization Program Manager, you will operationalize our Retail Customer Care programs and drive digital customer engagement. You will collaborate with cross-functional teams to shape our customer engagement strategy, enable new features, develop business performance plans, and ensure peak event readiness. You will apply your enterprise program management expertise and strategic approach to drive business growth, scalability, and customer experiences.