Sr. Product Manager - Tech

Description

Sellers’ trust in Amazon is our top priority. We are building a new generation of AI-native products to fundamentally change how Amazon identifies, understands, and eliminates the problems that create friction for selling partners. This is an opportunity to apply Large Language Models (LLMs), machine learning, and agentic AI to one of Amazon’s most complex problems: turning millions of fragmented seller signals into actionable intelligence and systematically eliminating the root causes behind them.

We are seeking a Senior Product Manager - Tech to lead a strategic AI initiative focused on reducing the need for selling partners WW to contact Amazon by systematically identifying and eliminating the root causes of seller friction. The initiative, Root Cause Elimination (RCE), will build an intelligent, end-to-end system that brings together seller signals across contacts, escalations, audits, and other mechanisms and uses AI to generate insights, identify and consolidate root causes, quantify and prioritize their impact, recommend preventive actions, and continuously validate whether those interventions eliminated the underlying seller problem.

The vision is to move from teams manually finding and reacting to individual defects to an intelligent system that continuously learns from seller experiences and helps Amazon prevent those experiences from recurring.

From Day 1, this leader will have ownership of a large, ambiguous product space and the autonomy to define the product vision, AI strategy, technical roadmap, and customer experience. You will partner deeply with Engineering and Science to define LLM capabilities, agentic workflows, machine-learning models, human-in-the-loop mechanisms, and AI evaluation frameworks, while building experiences that enable Policy and Program teams to turn AI-generated intelligence into action.

You will make high-judgment decisions about where AI can automate work, where human judgment should remain in the loop, and how the system earns trust as it scales globally.

The Senior Product Manager-Tech will be a bar-raising product leader and communicator who thrives at the intersection of AI, technology, and complex business problems. This role requires the ability to clearly articulate complex problems and solutions, align teams toward clear priorities, advocate for investment, and establish mechanisms that measure progress against shared goals.

You will collaborate across Product, Engineering, Science, Operations, Policy, and Program teams and influence leaders across multiple VP-level organizations. This is a global role with significant interaction with teams outside the United States and the opportunity to build a product from its earliest stages. The decisions made in this role will directly shape the experience of selling partners, how Amazon uses AI to identify and eliminate systemic seller defects, and our ability to build seller trust at scale.