Amazon
Sr. Product Manager, Amazon Customer Service
Found: May 28, 2026
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This role is based in London, GBR.
Responsibilities:
Own product strategy for Amazon's MFN Customer Experience, specializing in post-purchase resolution. Map customer journeys to identify gaps and define product vision. Collaborate with engineering teams to establish technical requirements.
Basic Qualifications:
- Bachelor's degree or equivalent
- Experience owning roadmap strategy and end-to-end product delivery
- Experience as a product manager or owner
Preferred Qualifications:
- Experience influencing senior leadership through data-driven insights
- Experience working across functional teams and senior stakeholders
