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Senior WW Specialist Solutions Architect - Amazon Connect, AWS

Amazon logo Amazon

📍 Melbourne, VIC, AUS, Sydney, NSW, AUS

Scraped: Today

This role is based in Melbourne or Sydney, Australia.

Responsibilities:

  • Represent the voice of the customer and influence product development.
  • Provide advanced technical knowledge to unblock critical business challenges.
  • Act as a thought leader through forums and public-speaking events.
  • Collaborate with Business Development teams on go-to-market strategies.

Basic Qualifications:

  • 7+ years of design/implementation/consulting experience with distributed applications.
  • 5+ years managing technical, customer-facing resources.
  • Experience with integrations across WFM, CRM, and contact center solutions.

Preferred Qualifications:

  • Hands-on experience with scripting/coding (e.g., Python, Java, C#).
  • Experience with cloud migration and transformation of legacy solutions.
  • AWS Solution Architecture certification or relevant cloud expertise.
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